Team Leader - Lending - Customer Hub

Barolin St Bundaberg  
Employment Type:
FP - Full-Time Permanent  
Team Leader - Lending - Customer Hub

The Team Leader - Lending is responsible for providing quality and efficient customer service through the daily management of a team of employees who contribute to the banks customer team lending growth strategy.

Your duties will be amongst, but not limited to:

Provide daily direction and communication to employees so that calls & customer lending requests are answered/actioned in a timely, efficient and knowledgeable manner

Ensure effective workflow management across the team

Expected to perform duties of the lending team such as lending retention and new lending acquisition

Write and administer development plans for skills improvement

Evaluate performance with key metrics

Oversee & support the coaching, training and development of staff to identify customer needs and support those needs with recommending suitable Auswide Bank & 3rd party products

Understand and support the Consumer Sales & Lending Consultants with their personal loan file quality and pipeline management

 Hire and on-board new Customer Hub Lending & Sales Consultants

Support & mentor the lending team in uncovering the best loan solution for our existing customers

Act as the Voice of the Customer, championing change and improvements across our customers experience, drive change and influence future change/projects to support and achieve improvements in the customer experience

You are to ensure that all lending is carried out in accordance with Auswide Bank Policies and Guidelines and that all operating procedures are carried out in accordance with the Auswide Bank Customer Procedures and Policy

Your responsibilities include, but are not limited to:

Model the professionalism required of a team leader

Responsible for leading and motivating team members on a daily basis

Demonstrate excellent communication skills to lead and motivate a growing and changing service operation

Provide exceptional customer service and to continually strive to exceed Auswide Bank's expected exceptional service standards

Ensure compliance to Auswide Bank's policy and procedures including privacy guidelines and any other applicable laws / legislation

To work efficiently to achieve assigned tasks and duties, accurately and within agreed timeframes

To enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions

To be an innovative thinker with commercial aptitude to contribute to ideas

To work in conjunction with other stakeholders to achieve the company's objectives

To protect the company's reputation, image and commercial confidentiality

Skill Level:

A Level 5 position is one in which tasks, service requirements and supervisory functions are performed using a more extensive range of skills and knowledge at a higher level than required at Level 4.


The position may be :

  1. a specialised role, possibly supported by one or two junior staff members, requiring formal qualifications and/or specialised vocational training; and/or

  2. a managerial role (managing 5-10 people) responsible for the operation of part or parts of the employer’s business.

    Those employed at this level exercise considerable discretion and/or are responsible for operational planning.                                                                                                                                                                                                 


The Banking Finance and Insurance Industry award 2010 is applicable to this position. A copy of this award can be viewed by visiting the following website:

If you require any further information regarding this role please do not hesitate to contact Michelle Ashwell on telephone number:
07 38287703.