Branch Team Leader - Bundaberg

Barolin Street Bundaberg  
Employment Type:
FP - Full-Time Permanent  
Bundaberg - Barolin St

Auswide Bank is seeking a suitable candidate to fill the role of Branch Team Leader in Bundaberg.

  • Lead an enthusiastic branch team in Bundaberg
  • Manage the day-to-day operations of the branch team to achieve the Bank’s customer service and sales strategic goals.

The Role
Reporting to the Head of Branches, the Branch Team Leader is responsible for providing quality and efficient customer service through the daily management of a team of employees who contribute to the banks Customer Team strategy. This role is a key leadership role, the successful candidate will manage the daily operation of the branch including the coaching, training and implementation of staff development plans.

What we are looking for

  • Leadership Skills --Leaders have a responsibility to keep their employees motivated, have the ability to lead, resolve conflicts, build strong engaged teams and at times make difficult decisions.
  • Business Acumen -- Understand your role in the organisation, your impact on the business and how to make informed decisions.
  • Sales Management – Develop sales teams, coach & oversee sales processes and execute sales techniques to successfully achieve weighted scorecards while ensuring the best outcome for the customer.
  • Judgment and Decision Making -- Considering the relative impact, costs and benefits of potential actions to choose the most appropriate one.
  • Communication Skills – Ability to communicate effectively including strong phone and verbal communication skills along with active listening.
  • Time Management --.Ability to multi-task, set priorities and manage time effectively.
  • Analytical Skills -- The ability to visualise, articulate and solve problems.
  • Customer Solution Focused - Customer focus and adaptable to different customer situations.

Skills & Experience Required

The successful applicant must have:

  • Proven experience of leading a service driven team within the financial services sector with experience in managing through periods of change - Desired
  • 3+ years’ experience in a leaders role with strong leadership and interpersonal skills - Crucial

Additional skills required:

  • Model the professionalism required of a leader.
  • To provide coaching to ensure exceptional customer service and how to strive to exceed Auswide Bank’s service standards.
  • To work efficiently to achieve assigned tasks and duties, accurately and within required timeframes.
  • To be innovative and contribute to the development of the broader Bundaberg Team.

If you are successful for a role with Auswide Bank, it is a condition of employment that background screening is completed to ensure that the Bank complies with its own obligations and requirements under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks will include a minimum of a Criminal History Check, Bankruptcy Check and Employment Checks.