Lending Services Officer - Level 3

Barolin St Bundaberg  
Employment Type:
FP - Full-Time Permanent  
Lending Services - 1

Auswide Bank is a Queensland based Australian bank, where we value our people and most of all our customer. Our vision is to be a leader in banking in our communities.

As a Lending Services Officer your ultimate responsibility is to provide superior service and support to all our internal and external customers in every instance. Ensure all allocated tasks are completed accurately and in a timely, efficient manner whilst complying to all Auswide Bank policies and procedures.

Day to Day your role may include but not limited to: 

  • Package Maintenance

  • Direct Debit Rejections

  • Child Support Letters

  • Interest Adjustments

  • Conversion of Loan Products

  • Credit Limit Adjustments

  • Interest Roll Off Notifications

  • Loan Variation Notices & Maintenance

  • Ad Hoc Maintenance

  • Offset Fee Maintenance

  • Funding Letters


  • Enquiries

  • Client/Account Maintenance

  • Returned Mail

  • Adviser Enquiries

  • Lending Services Inbox

  • Back up across all Level 3 Positions

Qualifications & Experience: 

  • Sound knowledge of our core banking system – Ultracs (desired)

  • Working knowledge of relevant Auswide Bank’s Legislative requirements

  • Sound communication skills (written & verbal)

  • Sound Microsoft Office Skills in particular Excel & Word

  • Work towards attaining a sound skill set in Six Sigma, Nintex & SharePoint

  • Be organised, self-motivated and have the ability to work with limited supervision or instruction

  • Impeccable accuracy and attention to detail

As part of the application process, we may also ask you to complete a survey about your work style and any appropriate aptitude tests relevant to the role.

If you are successful for a role with Auswide Bank, it is a condition of employment that background screening is completed to ensure that the Bank complies with its own obligations and requirements under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks will include a minimum of a Criminal History Check, Bankruptcy Check and Employment checks.